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Frequently Asked Questions

Your questions answered!

Find out answers to common questions such as what to do if you’re late, how to access mobile tickets or where to look for lost and found.

Covid-19 Safety Guidelines

You come first at New Victory! From masks to vaccines, clean surfaces and air, review our policies and guidelines that protect the health and safety of our family audiences, artists and staff.
Read up-to-date details

General FAQs

Is the New Victory accessible?

New Victory welcomes all families. We foster an atmosphere of inclusion and, through our facilities and programs, strive to make our performances and spaces accessible. Wheelchair accessible seating is available at every performance and select performances of each production are American Sign-Interpreted, Audio-Described and Sensory-Friendly.

Learn more about our Accessibility programs and services

How do you set your age recommendations?

New Victory Teaching Artists and staff work in tandem with the company that creates each show and considers the type of show, length and audience feedback to past productions when developing age recommendations.

  • “For ages 4 – 7” means a show was created with specific ages in mind.
  • “For everyone 8 and up” means that 8 is the youngest advisable age we suggest.

You know your kid better than anyone, and should use your judgement in deciding what to see.
However, in order to provide the safest possible experience, we are not able to accommodate kids under 4 at this time.

If you have any questions, please call 646.223.3010 and we will gladly assist you. And those who are young at heart are always welcome, with or without a kid!

What time should we get there?

The house will open 45 minutes before curtain in order to give patrons ample time to get to their seats while remaining socially distanced. Lobbies and restrooms will also be open, however the New Victory Shop and New Victory Cafe remain closed until further notice.

What if we arrive late?

A live video feed of the performance is available on lobby monitors so latecomers may watch the show until they are seated by our staff. As a courtesy to seated audience members, late seating will take place only at designated opportunities. Late seating varies by production.

Can I eat at the New Victory?

The New Victory Cafe is currently closed. We ask that you please refrain from bringing snacks and/or eating in the theater and lobby spaces. Water is available upon request.

Can I bring my stroller?

Yes! Space for stroller parking is available. Ask an usher for instructions when you arrive.

May I take photos or videos of the performance?

We love to see photos of your family having fun before or after the show (tag @NewVictoryTheater on Instagram)! However, photo or video capture of the performance is not allowed and in some cases, can even be dangerous for the performers!

How can I contact Lost & Found?

Lost and Found inquiries can be made to our Stage Door receptionist from 10am-6pm every day. Please call 646.223.3020.

How can I get my show on the New Victory stage?

If you are interested in submitting your show to our Artistic Programming Department for consideration, see our Artist Submissions page for more detail.

If you are a theater artist interested in opportunities to further develop work for young audiences, learn more about our LabWorks program.

How can I find out about job opportunities?

Visit Job Opportunities on New42.org to view current listings for full-time, part-time and temporary career opportunities at New 42 and its projects.

Ticketing FAQs

When and how can I access my mobile tickets?

All tickets including those purchased at the box office will be delivered electronically. Mobile tickets will be available in your New Victory account 24 hours before your performance.

If you do not have access to a mobile device or a printer, you may request hard tickets from the box office when you arrive at the theater.

I can’t use my tickets—what can I do?

If you can’t attend your scheduled performance, you can exchange your tickets, donate them back for a tax deduction or request a refund up to two (2) hours before your performance time. Upgrades to a higher priced section or performance must be paid at the time of the exchange.

For ticketing changes, please call Ticket Services at 646.223.3010.

The show is sold out—can I still get tickets?

We create wait lists when productions sell out. Call 646.223.3010 for more information.

Does my kid need a ticket? Even if they’ll sit on my lap?

Due to fire code regulations, everyone needs a ticket for entry and to maintain socially-distanced seating, lap seating will not be permitted. In order to provide the safest possible experience, we are not able to accommodate kids under 4 at this time.

How can I view an on-demand performance?

On-demand performances will be available to rent starting this fall. Visit Tickets & Events to see what’s coming.

Can I buy a membership?

We are not offering Membership this season due to the reduced number of shows. However, if you were a member during the 2019-20 Season, you will receive a 25% ticket discount. Just make sure you log in to your New Victory account before adding tickets to your cart, and the discounted rate will apply automatically.

Do you offer group rates?

We are offering a 20% discount to groups of 15 or more. Please note that performances will feature reduced capacities and socially-distanced seating, so we cannot sit your entire group together. For more information, please contact Ticket Services at 646.223.3010 or GroupSales@New42.org.

Does New Victory offer student matinees?

New Victory partners with the NYC Department of Education to bring 40,000 students to the theater each year. These school-time performances are not available to the public, but sometimes public daytime shows are added on school holidays.

Learn more about our School Engagement work.

Does New Victory donate tickets to fundraisers?

We are happy to help other family-friendly organizations or arts programs host successful auctions and other fundraisers. In most circumstances, we are able to provide a pair of ticket vouchers.

Mail your auction request on official letterhead detailing the organization name, purpose of the fundraiser, date and time of the event, and the contact person’s information.

Please address it to:
New Victory Auction Request
c/o The New 42nd Street
229 West 42nd Street, 10th Floor
New York, NY 10036

Please do not submit requests more than six months or less than six weeks in advance of the fundraiser. No phone calls please.

Have a different question?

Contact our Ticket Services office by email or phone at 646.223.3010.

Email Ticket Services
Book with confidence! Learn more about our Covid-19 Safety Guidelines and flexible return & exchange policies.