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Frequently Asked Questions

General FAQs

Is the New Victory accessible?

New Victory welcomes all families. We foster an atmosphere of inclusion and, through our facilities and programs, strive to make our performances and spaces accessible. Select performances for each show that are American Sign-Interpreted, Audio-Described and Sensory-Friendly.

Learn more about our Accessibility programs and services

How do you set your age recommendations?

New Victory works with the company that creates each show and considers type of show, length and audience feedback to past productions when developing its age recommendations.

  • “For ages 3 – 5” means a show was created with specific ages in mind.
  • “For everyone 8 and up” means that 8 is the youngest advisable age we suggest.

However, you know your kid better than anyone, and should use your judgement in deciding what to see. If you have any questions, please call 646.223.3010 and we will gladly assist you. And those who are young at heart are always welcome, with or without a kid!

What time should we get there?

Come early and plan to play! Our lobbies open an hour prior to showtime and stay open 30 minutes after each show so your family can play, explore and experiment with the art forms and themes on stage.

What if we arrive late?

A live video feed of the performance is available on lobby monitors so latecomers may watch the show until they may be seated by our staff. As a courtesy to seated audience members, late seating will take place only at designated opportunities. Late seating varies by production.

Can I eat at the New Victory?

In our lower lobbies, concessions are available for purchase at our snack bar. You can view the menu here. We ask that you enjoy your refreshments in the lobby areas and only bring water into the theater.

Can I bring my stroller?

Yes! Stroller parking is available and an usher can help you during stroller drop off and pick up. For your convenience, free lockers are available at the New Victory to store your belongings, but we do ask that large bags or backpacks be left at home. All bags are subject to inspection.

May I take photos or videos of the performance?

Photos of your family having fun during your visit are encouraged in our lobbies anytime and before or after the show in the theater. We’re sorry, but photo or video capture of the set or performance is not allowed and in some cases, can even be dangerous for the performers! Come down to the lobby after the show for your chance to meet the artists and don’t forget to tag @NewVictory when you share!

How can I contact Lost & Found?

Lost and Found inquiries can be made to our Stage Door receptionist from 10am-6pm every day. Please call 646.223.3020.

How can I get my show on the New Victory stage?

If you are interested in submitting your show to our Artistic Programming Department for consideration for a future season, see our Artist Submissions page for more detail.

If you are a theater artist interested in opportunities to further develop work for young audiences, learn more about our LabWorks program.

How can I find out about job opportunities?

New 42 and its projects (the New Victory, New 42 Studios and The Duke on 42nd Street) post information about full-time, part-time and temporary career opportunities on Idealist.org, Playbill.com and other job boards that focus on the arts and nonprofit organizations. Please visit those sites to search for current listings.

Ticketing FAQs

I lost my tickets—what can I do?

Your tickets to upcoming shows are always accessible online via your phone—open our mobile site and find “My Tickets” within the Account section (one-time log in required).

For reprints of paper tickets or to request a resend of Print-at-Home tickets, call 646.223.3010.

I can’t use my tickets—what can I do?

Tickets may be donated back to us for a tax deduction by calling 646.223.3010 or emailing Ticket_Services@NewVictory.org at least 3 hours ahead of your scheduled performance.

Free Member exchanges are available either for a different performance of the same production or for a different show during the season. Ticket exchanges are based on availability, but we will do everything possible to help you find new seats. Exchanges must be made at least 48 hours ahead of the original performance.

  • With your tickets in hand, call 646.223.3010 to make arrangements.
  • Bring your tickets to the New Victory box office. Please note, no in-person exchanges may be made in the half-hour prior to any performance due to lines for ticket pick up.

Please Note: Upgrades to a higher priced section or performance must be paid at the time of the exchange. Downgrades resulting from an exchange to a lower-priced performance or section will not be refunded.

Family Workshop exchanges may be made between workshops only, no later than one week before the date of the original event. Subject to availability and age guidelines.

The show is sold out—can I still get tickets?

We do create wait lists when productions sell out. Call 646.223.3010 for more information. Victory Circle donors have additional ticketing benefits. Contact the Development department to discuss opportunities: 646.223.3082.

Does my baby need a ticket? Even if they’ll sit on my lap?

Due to fire code regulations, everyone—no matter how tall or small—needs a ticket for entry. Lap seating is at the discretion of the House Manager, since it may make it difficult for those behind you to see the show.

Can I get tickets for an 11am weekday performance?

New Victory partners with the NYC Department of Education to bring 40,000 students to the theater each year. These school-time performances are not available to the public, but sometimes public daytime shows are added on school holidays.

Learn more about our School Engagement work.

Which seats are the best for my family?

The New Victory is a small theater with under 500 seats, so there’s really not a bad place to sit. Take a look inside with this virtual tour. Booster seats are available for use in the Orchestra. The Mezzanine and Balcony have a step up between rows (like stadium seating) so that everyone can see more easily. Those with longer legs may be more comfortable in the Orchestra, Rear Mezzanine or Balcony. There are fewer than 200 seats in The Duke on 42nd Street, so it’s an even more intimate experience.

Does the New Victory donate tickets to fundraisers?

We are happy to help other family-friendly or arts programs host successful auctions and other fundraisers. In most circumstances, we are able to provide a pair of ticket vouchers.

Mail your auction request on official letterhead detailing the organization name, purpose of the fundraiser, date and time of the event, and the contact person’s information.

Please address it to:
New Victory Auction Request
c/o The New 42nd Street
229 West 42nd Street, 10th Floor
New York, NY 10036

Please do not submit requests more than six months or less than six weeks in advance of the fundraiser. No phone calls please

Have a different question?

Contact our Ticket Services office by email or phone at 646.223.3010.

Email Ticket Services